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To all of those that are still following these dead forums I recommend submitting a complaint to the BBB. https://www.bbb.org/new-york-city/business-reviews/shoes-custom-made/shiftwear-corp-in-new-city-ny-166188 You can find it in the link, and please make sure to be as detailed and level-headed as possible with your explanation. I had a hard time correcting the street address as the first person to file a complaint got it wrong, the BBB aren't easy to get a hold of. If we file enough complaints we may actually get somewhere. Thanks.